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Goodreads

www.goodreads.com
What is your customer experience with Goodreads?

Goodreads Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Goodreads has a 1.8 star rating based on 22 customer reviews; consumers are mostly dissatisfied and unfavorable reviews dominate.

Positive Feedback

Users praise finding good books and value peer book reviews and recommendations despite platform problems.

Negative Feedback / Risk Areas

  • Frequent Goodreads customer complaints cite nonexistent or poor customer service and support responses.
  • Many report app and website glitches preventing account access, lost lists, and broken author pages.
  • Reports of fraudulent accounts, fake reviews, copyright issues, and security concerns.
  • Billing and coins problems, requests for refund, and confusing paid help or subscription prompts.

Key Takeaways for Future Customers

  • Expect helpful community reviews but be cautious about account security and difficult recovery.
  • Have proof ready if disputing reviews or intellectual property and prepare for poor customer service.
  • Consider alternatives if you need reliable support, or if payments, membership, or refunds are critical.
View full overview ›

Media from reviews

Goodreads - Harassment / fake reviews from a scammer
Goodreads - Author miss informationGoodreads - To talk to someone about my stolen bookGoodreads - Raping my ip. Zero outreach for copyright infringement prevention or...Goodreads - Purchase copy of ray Raphael Constitutional booklet on email. Already have...Goodreads - Zero customer serviceGoodreads - Abuse of book review preparing lawsuit
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
book account books email access phone service customer app author
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Tiffinie Szf
map-marker Minneapolis, Minnesota

Don’t remember Making a account used my apple iCloud

Need the get all my data I can not access it at all my gregmorris123@***.com as gregory_joseph3@***.com

View full review

User's recommendation: Better ways to access my data

Anonymous
map-marker Peachtree City, Georgia

Fraud on my book’s review

When I wouldn't take part in an internet scam against authors, the scammer threatened to fill Goodreads with terrible reviews of my book "Out of Bounds." On Monday, Jan. 26, the person flooded Goodreads with at least 10 one-star reviews that used profanity and called me the devil.

I haven't seen Goodreads take them down yet, but this is clearly following through on the email threat he sent me.

The reviews for my book are all one line and clearly fake. They need to be taken down immediately, but Goodreads hasn't done that as of yet.--Bob Moseley

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User's recommendation: I may have to take my book off the site since they are so lax with security.

Nicklaus Lxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Harassment / fake reviews from a scammer

Goodreads - Harassment / fake reviews from a scammer

Ive been trying to reach Goodreads about this issue, but their email box and voicemail is full.

I reported a scam recently to a credit card. The scammer said they would tank my goodreads review unless I let it go.

They are doing that now.

I have the emails addresses of everyone with access to the book since only ARCs are available.

I know the 3 one-star ratings so far from new accounts are not coming from them, and since it is a debut those reviews are 3 fake vs 15 legitimate ones. I am trying to get the reviews taken down and get evidence to pass to the FTC.

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Resolved
lauren h Mqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Goodreads reading challenges are gone

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My phone call was disconnected before it even started. I need to speak to customer service at Goodreads, or I will dispose of the app.

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Preferred solution: Deliver product or service ordered

Pauline Njr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Author miss information

Goodreads - Author miss information
Updated by user Apr 10, 2025

Nicholas McQueen (Author) of The Cockney Whipping Boy (Memoir)is not the same as: Nicholas McQueen author of "Potato Land and the cheese virus"They are two different authors with the same name?

Original review Mar 21, 2025

Nicholas McQueen, author of the Cockney Whipping Boy, is not the same as Nicholas McQueen, author of the children's book Potato Land and the Cheese Virus. Even though they seem to have the same name, on Goodreads they have been put together as one author.

Please change this.

Many thanks. Paula, for and on behalf of McQueen Publishers.

View full review
Charles K Npq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trouble signing up with author program

Hi, it must be over two weeks since I submitted a registration for the Goodreads Author Program, and I've yet to hear anything about whether it was accepted or not, with the understanding that I'll be notified either way. Does it sometimes take this long or longer? Or was my submission possibly missed, and I may need to re-submit?

Please notify me as soon as you can because I'd really like to get on with the Author program to help promote my book.

Thanks,

Charles Kopp

(Charles Roamer—pen name in submission)

View full review
Anonymous
map-marker Frisco, Texas

Fraudulent account-- someone made an account with my phone number. I gave them all my info, they claim they need the email it's under. I explained it wasn't mine, don't know who did it. They

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If someone opens up a fraudulent account with your phone number under a different email then your,v you are screwed. They claim they can't delete the fraudulent account. I warn people to not use this app.

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User's recommendation: Stay away from this app!

Anonymous
map-marker Frisco, Texas

Fraudulent account

As I explained in my prior email, this account was opened under my phone number. My account with Amazon is not under that number.

I have no idea who Ken Durant is. I only found this out because my DIL invited me yesterday to make an account and share books.

I am requesting this account be deleted. Thank you.

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Sahra Dnp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Conned

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First they say you can win a tablet it will be £2 to enter, then they steal £50 from your account and no one to get in touch with. l feel this is a police matter l didn't sign up to a book club so goodreads go *** yourselves.

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User's recommendation: Don't touch goodreads with a barge pole.

Luevenia Beb

To talk to someone about my stolen book

Goodreads - To talk to someone about my stolen book

I want Topeka with someone. Beyond publisher stole the book.

He was hired to do Advertisement. He had the book for the last 23 years four years.

I would like to know what I need to do to get access to the book I wrote. I have my book now back on Amazon in my possession, with copyrights and ISBN # identification I'm looking to receive my book back in my possession.

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User's recommendation: The Compsny needs customer communication service s

Anonymous
map-marker Oklahoma City, Oklahoma

Want to change email

The code I need is being sent to the email on my Goodreads account. I don't have access to it, and that is why I'd like to change it. Could the code be sent to cscollins@***.org

?

Thanks

Chad

View full review
Anonymous
map-marker Denton, Texas

Your denial of my email to create a account

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Updated by user Apr 30, 2025

THEY SUCK. BUT PISSED CONSUMER ROCKS.!

YOU ARE #1 IN MY BOOK.

THANK YOU FOR YOUR HELP. MAY GOD BE WITH YOU

Original review Apr 25, 2025

I attempted to create a account on 4-25-2025. When I filled in all the information to create a account and attempted to sign in you rejected my request because you detected unusual activity on my email.

What activity? I am a 72 year old male widower that spends my days search the web for things that interest me or how to fix a problem on my phone.

I also look at YouTube and listen to music. You've made a mistake.

I am not some secret spy trying to overthrow the US Government.

Get Real.

View full review

User's recommendation: Don't waste your time with goodreads. Do go to World Of Books for some great reads and nice prices.

Pauline M Hnp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I think Goodreads is great. I only complained because they put the same named authors together thinking that the books were by the same author ? The only thing they have in common is the same name

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Please separate these 2 authors they are not the same person. Nicholas McQueen author of The Cockney whipping boy , is not the Nicholas McQueen who wrote Potato Land and the Cheese virus!

these are two different authors and should not be shown as the same author. I hope this can be changed to separated authors

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Anonymous
map-marker Minneapolis, Minnesota

Cannot access account

Goodreads has no real customer service phone number. The couple you find are fake or do not answer. Emails are loops with no clear solutions.

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User's recommendation: Try another way to keep track of books.

Kemieko L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

App is not working despite everything I’ve tried (which Goodreads experts have told me to do)

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I have been experiencing an issue whereby I try to sign into the app and instead it tells me that the Goodreads server is over capacity. I am also unable to sign in on a web browser.

However each time I reach out, the experts send ChatGPT responses. I would really just like to update book lists and find out about new books.

View full review
Pros:
  • It helps with tracking books and finding out about new books
Cons:
  • App is horrible

Preferred solution: I just want help

Kimberly H Lug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Repeated error messages trying to start my next challenge.

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Updated by user Jan 11, 2025

Nothing has happened.

Updated by user Jan 05, 2025

I have not been able to contact a live person and the message I left has yet to answered. I’m very disappointed that the app remains dysfunctional.

Original review Jan 04, 2025

I request live customer service assistance. I cant even log in without receiving additional error messages saying that the app is experiencing difficulties and to try again later.

Ive been trying for the past four days without success. Ive never had such problems with this app in the many years Ive had it.

View full review
Cons:
  • Up until now nothing

Preferred solution: Assistance to make sure I can operate the app the way I have for years.

User's recommendation: Not a good app without customer service.

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